In the digital age, an online presence is critical to the success of any business. One of the most important platforms that allows companies to connect with their customers is Google My Business (GMB). This platform allows businesses to display their business hours, location, and user ratings and reviews. And while positive reviews can be a great way to highlight good service, we sometimes face the challenge of negative reviews.
Although “Dental Office” has acquired a large number of satisfied clients, it has not avoided the challenges of fake reviews. Some individuals, perhaps out of competition or simply for dishonest reasons, leave negative reviews that do not reflect the actual experience. Often these reviews are accompanied by inaccurate information or are completely anonymous. Real patients who have experienced the practice’s superior service and care have become its best ambassadors and often leave positive reviews to support their favorite dental team.
“Dental Office” is a dental practice located in the heart of the city, where it takes care of oral health, as well as the smile of patients. dr. Mersiha Avdić Saračević obtained the title of Doctor of Dentistry at the prestigious Harvard University in Boston, USA, in 2005. After studying dentistry, dr. Mersiha continues her professional education in the field of periodontology and implantology and obtains the title of specialist periodontologist and implantologist and master of medical sciences at Harvard University in 2008. He has been a Diplomate of the American Academy of Periodontology since 2009, which is the highest and most prestigious title that a specialist can receive in the USA. Her work and dedication to patients have attracted many satisfied patients who have experienced outstanding dental care.
As a renowned dental office, we strive to constantly improve our services based on feedback and criticism. The comments and criticisms of our patients, positive or negative, are our biggest guide in our work. By this we mean those who are really our patients, people who visited the office and used one of our services. Unfortunately, it happens that negative comments in the online world, on the Google My Business profile are left by people without a real name, signature and description, which can sometimes lead to an imbalance in the reviews because we really try to keep a smile on our patients’ faces. As many of our patients who always return to us will confirm.
Through a professional approach, we strive to maintain the quality of our services and create long-term relationships with our community of patients and attract new ones who often first come to us online. Therefore, we nurture our online system where existing and future patients can easily access the information they want, and we want to warn them not to take for granted negative reviews that are mostly unrelated to real experiences.
We have built a reputation based on the real experiences of satisfied patients and a commitment to providing superior service. We strive to remain a bright spot that shows that quality and commitment are always recognized by real clients, regardless of fake reviews.